Terms and conditions of use

Online Store Terms and Conditions

§1. Seller's Details and Contact

The Seller and administrator of the Website is:

Tijara Essence s.r.o.
Company/VAT ID: CZ23592087
Registered office: Soukenická 877/9, Moravská Ostrava, 702 00 Ostrava, Czech Republic

Contact:

E-mail: biuro@aromaflav.com

Postal correspondence should be sent to the registered office address given above.

The Website is available at: aromaflav.com/en (hereinafter referred to as the "Website" or "Store").

§2. Scope and Definitions

These terms and conditions (hereinafter the "Terms") set out the rules for providing services electronically, creating an account, placing orders, and concluding and performing distance sales contracts for goods offered by the Seller to consumers within the European Union.

The terms used are defined as follows:

  • Customer – a natural person with full legal capacity making a purchase for purposes not directly related to their business or professional activity (a consumer), or, where expressly provided, an entrepreneur.
  • User – a person who has created an Account on the Website.
  • Goods – fragrance blends intended for use in fireplaces, diffusers and other aromatherapy devices, as well as accessories related to their use.
  • Order – a declaration of intent by the Customer directly aimed at concluding a sales contract.
  • Account – the User's administrative panel on the Website.
  • Carrier – an entity chosen by the Customer or designated by the Seller to perform the delivery.
  • Country of Destination – a Member State of the European Union to which the Goods are delivered at the Customer's request.

§3. Language, Governing Law and Jurisdiction

Contracts are concluded in Polish, English or another language made available on the Website. In the event of any discrepancy, the Polish version shall prevail.

Contracts concluded with consumers shall be governed by the law of the consumer's habitual place of residence, taking into account the mandatory consumer protection provisions of that country.

The consumer has the right to bring proceedings before a court either in the country of their habitual residence or in the country where the Seller has its registered office. The consumer may also use the ODR (Online Dispute Resolution) platform available at: ec.europa.eu/consumers/odr.

§4. Access to the Website, Account and Registration

Registering an Account on the Website is voluntary, but may be required in order to place an order. The User is obliged to provide true and up-to-date information and to protect the confidentiality of their login credentials.

The Seller may refuse to create an account or conclude a contract in the event of a reasonable suspicion that false information has been provided, that the Terms have been breached, or of an attempt at abuse.

§5. Product Information and Safety

The Goods offered on the Website are fragrance blends intended exclusively for use in scented fireplaces, diffusers or similar aromatherapy devices. They are not intended for consumption or direct inhalation.

Before use, please read the operating instructions of the device with which the fragrance is used. Store in a dry, cool place, out of reach of children and pets.

Photographs and descriptions of the Goods on the Website are for informational purposes only and may differ slightly from the final product. Colors may vary depending on monitor settings.

§6. Prices, Currencies, VAT and Invoicing

Prices are given in the currency of the site and include value added tax (gross prices). When selling to another EU country, VAT is charged at the rate applicable in the country of destination (OSS – One Stop Shop procedure).

Prices do not include delivery costs, which are communicated to the Customer during the order process.

Available payment methods are indicated during the order process. VAT invoices are issued at the Customer's request.

§7. Placing Orders and Conclusion of the Contract

Placing an Order by the Customer constitutes an offer to conclude a sales contract. The contract is concluded when the Seller sends the Customer confirmation of acceptance of the Order for processing to the e-mail address provided.

The Seller reserves the right to refuse to process an Order for important reasons, in particular: unavailability of the goods, payment authorization issues, or an error in the price or description of the goods on the Website.

§8. Delivery, Costs and Risk

Deliveries are made within the European Union, to the address indicated by the Customer.

The Customer bears the delivery costs in accordance with the chosen option. Delivery times are approximate. Delays caused by the Carrier are not the fault of the Seller.

The risk of damage to or loss of the Goods passes to the Customer at the moment the shipment is handed over to the Carrier by the Seller.

§9. Right of Withdrawal

A Customer who is a consumer has the right to withdraw from a distance contract without giving any reason within 14 calendar days of receiving the shipment of Goods, or, in the case of services, from the date the contract was concluded.

To exercise this right, the Seller must be informed of the decision by sending an unambiguous statement of withdrawal using the returns form available in the footer of the store's website.

The Goods must be returned to the Seller's address given in §1 in an undamaged condition, in their original, undamaged packaging, without delay and no later than 14 days from the date the withdrawal was notified. The cost of the return shall be borne by the Customer.

The refund will be made within 14 days of receiving the returned Goods or proof of their return provided by the Customer, using the same payment method.

The right of withdrawal does not apply to sealed goods which, once the packaging has been opened, cannot be returned for health or hygiene reasons (e.g. opened bottles of liquid fragrance), unless the Seller agrees to accept the return.

§10. Complaints and Warranty

Complaints regarding the Goods should be submitted to the e-mail address: biuro@aromaflav.com, stating the order number and a description of the defect.

Complaints will be handled in accordance with the law applicable to the contract, and for consumers, with due regard to the mandatory consumer protection provisions of their country of residence.

Selected Goods may be covered by a manufacturer's warranty, the terms of which are set out in a separate document. The warranty does not exclude the consumer's statutory rights arising from defects in the goods.

§11. Personal Data Protection

Detailed information on the processing of Customers' personal data can be found in the separate Privacy Policy available on the Website.

The data controller is Tijara Essence s.r.o. (details in §1). Contact regarding data protection matters: biuro@aromaflav.com

§12. Intellectual Property

All content (texts, graphics, logos) available on the Website is the property of the Seller or its partners and is subject to legal protection.

§13. Force Majeure

Neither party shall be liable for failure to perform its obligations caused by events which it could not have foreseen or prevented despite exercising due care (including, among others, actions of public authorities, strikes, natural disasters, epidemic situations, border closures, system failures). In such a case, the deadline for order fulfillment shall be extended for the duration of the event.

§14. Intellectual Property and User Content

All materials available on the Website (including texts, graphics, logos, layouts, and databases) constitute the intellectual property of the Seller or its licensors and are protected by law. Their use in any way without the Seller's written consent is prohibited.

By publishing a review or other content on the Website, the User grants the Seller a free, non-exclusive license to use that content for purposes related to the operation and promotion of the Website.

§15. Changes to the Terms and Archiving

The Seller reserves the right to amend the provisions of these Terms for important reasons. Customers (consumers) will be notified in advance of any material changes, and such changes shall not apply to contracts concluded before they take effect.

Archived versions of the Terms are available for review on the Website.

§16. Final Provisions

In matters not regulated by these Terms, the relevant provisions of law shall apply. For contracts with consumers, the mandatory consumer protection provisions of the consumer's country of residence shall apply first and foremost.

These Terms shall enter into force on the date of their publication on the Website.