Return Policy

1. Right of Withdrawal

In accordance with applicable consumer protection law, a Customer making a purchase in our online store has the right to withdraw from a distance contract without giving any reason within 14 calendar days from the date of receiving the order.

To exercise the right of withdrawal, the Customer should inform us of their decision by submitting an unambiguous statement via the return form available in the footer of the store's website.

After submitting the form, the Customer will receive an e-mail confirming that the return request has been accepted.

2. Return Procedure

To make a return, please:

1. Complete the return form available in the footer of the store's website. Due to the individual approach to each case, return details will be provided to the Customer after the form has been submitted.
2. Send the product to the return address, which will be provided by e-mail along with a return label.

The product should be returned in an undamaged condition, complete and, if possible, in its original packaging. The cost of the return shall be borne by the Customer, unless agreed otherwise.

3. Refunds

Upon receipt and successful verification of the returned shipment, we will refund all payments received from the Customer, including delivery costs (except for additional costs resulting from a delivery method chosen by the Customer other than the cheapest standard delivery method offered by the store).

The refund will be made within 14 calendar days from the date the statement of withdrawal is received, using the same payment method used by the Customer (except for cash-on-delivery payments – in this case, the refund method is determined individually).

4. Exchange of Goods

It is possible to exchange a product for a different model after first contacting customer service. In such a case, the cost of returning the product shall be borne by the Customer, while the cost of shipping the new item shall be covered by the store.

5. Exceptions to the Right of Return

The right of withdrawal does not apply to:

• products made to the Customer's special order (personalized items),
• goods delivered in sealed packaging which, once opened, cannot be returned for hygiene or health protection reasons,
• perishable products or products with a short shelf life.

6. Contact for Complaints and Returns

If you have any questions or wish to initiate a complaint procedure, please contact us:

E-mail: biuro@aromaflav.com

7. Seller's Details (for the purposes of withdrawal and returns)

Tijara Essence s.r.o.
Company/VAT ID: CZ23592087
Soukenická 877/9, Moravská Ostrava
702 00 Ostrava, Czech Republic