Store regulations

Online Store Terms and Conditions

§1. Seller Details and Contact Information

The Seller and operator of the Service is:

Tijara Essence s.r.o.
Company ID / VAT ID: CZ23592087
Registered office: Soukenická 877/9, Moravská Ostrava, 702 00 Ostrava, Czech Republic

Contact:

Email: biuro@aromaflav.com

Postal correspondence should be sent to the registered office address indicated above.

The Service is available at: aromaflav.com/pl (hereinafter referred to as the “Service” or the “Store”).

§2. Scope and Definitions

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) specify the conditions for the provision of electronic services, the rules for creating an account, placing orders and concluding and performing distance sales contracts for Goods offered by the Seller to consumers within the European Union.

The following terms shall have the meanings set out below:

  • Customer – a natural person with full legal capacity who makes a purchase for purposes not directly related to their trade, business or profession (a consumer), or, where expressly provided for, an entrepreneur.
  • User – a person who has created an Account in the Service.
  • Goods – fragrance products intended for use in aroma burners, diffusers and other aromatherapy devices, as well as accessories related to their use.
  • Order – a declaration of intent submitted by the Customer directly aimed at concluding a sales contract.
  • Account – the User's administrative panel within the Service.
  • Carrier – an entity selected by the Customer or designated by the Seller to provide transportation services.
  • Country of Destination – a Member State of the European Union to which the Goods are delivered at the Customer's request.

§3. Language, Governing Law and Jurisdiction

Contracts may be concluded in Polish, English or any other language made available in the Service. In the event of any discrepancies between language versions, the Polish version shall prevail.

Contracts concluded with consumers shall be governed by the law of the country in which the consumer has their habitual residence, taking into account the mandatory consumer protection provisions applicable in that country.

A consumer may bring proceedings before the courts of the country of their habitual residence or the country in which the Seller has its registered office. A consumer may also use the ODR (Online Dispute Resolution) platform available at: ec.europa.eu/consumers/odr.

§4. Access to the Service, Account and Registration

Registration of an Account in the Service is voluntary, although it may be required in order to place an Order. The User is required to provide true and up-to-date information and to protect the confidentiality of their login credentials.

The Seller may refuse to create an Account or conclude a contract where there are reasonable grounds to suspect that false information has been provided, the Terms and Conditions have been breached or an attempt at abuse or fraud has been made.

§5. Information About Goods and Safety

The Goods offered through the Service are fragrance products intended solely for use in aroma burners, diffusers or similar aromatherapy devices. They are not intended for consumption or direct inhalation.

Before use, please read the instructions for the device in which the fragrance product is to be used. Store in a dry, cool place out of the reach of children and pets.

Images and descriptions of Goods presented in the Service are for informational purposes and may differ slightly from the final product. Colours may vary depending on monitor or display settings.

§6. Prices, Currencies, VAT and Invoicing

Prices are displayed in the currency applicable to the relevant version of the website and include VAT (gross prices). In the case of sales to another EU country, VAT is charged at the rate applicable in the Country of Destination in accordance with the OSS (One Stop Shop) procedure.

Delivery costs are not included in the prices of the Goods and are displayed to the Customer during the ordering process.

Available payment methods are indicated during the Order process. VAT invoices are issued at the Customer's request.

§7. Placing Orders and Conclusion of the Contract

Placing an Order by the Customer constitutes an offer to conclude a sales contract. The contract is concluded when the Seller sends the Customer confirmation that the Order has been accepted for processing to the email address provided by the Customer.

The Seller reserves the right to refuse to process an Order for valid reasons, including in particular: lack of stock, problems with payment authorisation, or an error in the price or description of the Goods displayed in the Service.

§8. Delivery, Costs and Risk

Deliveries are made within the European Union to the address specified by the Customer.

The Customer bears the delivery costs in accordance with the selected delivery option. Delivery times are approximate. Delays resulting from the actions of the Carrier shall not constitute fault on the part of the Seller.

The risk of damage to or loss of the Goods passes to the Customer when the Seller hands the shipment over to the Carrier.

§9. Right of Withdrawal

A Customer who is a consumer has the right to withdraw from a distance contract without giving any reason within 14 calendar days from the date on which the Goods are received or, in the case of services, from the date on which the contract is concluded.

To exercise this right, the Customer must inform the Seller of their decision by submitting an unequivocal statement of withdrawal using the returns form available in the footer of the Store's website.

The Goods must be returned to the Seller's address indicated in §1 in an intact condition and in their original, undamaged packaging, without undue delay and no later than 14 days from the date on which the Seller was informed of the withdrawal. The Customer bears the direct cost of returning the Goods.

The refund shall be made within 14 days of the Seller receiving the returned Goods or the Customer providing proof that the Goods have been sent back, using the same payment method as that used for the original transaction.

The right of withdrawal does not apply to sealed Goods which, after opening, are not suitable for return due to hea