Returns Policy

1. Right of Withdrawal

In accordance with applicable consumer protection laws, a Customer making a purchase from our online store has the right to withdraw from a distance contract without giving any reason within 14 calendar days from the date of receiving the Order.

To exercise the right of withdrawal, the Customer should inform us of their decision by submitting an unequivocal statement using the returns form available in the footer of the Store's website.

After submitting the form, the Customer will receive an email confirming that the return request has been received.

2. Returns Procedure

To return a product, please:

1. Complete the returns form available in the footer of the Store's website. As each case is handled individually, the details of the return procedure will be provided to the Customer after the form has been submitted.
2. Return the product to the returns address provided by email together with the return label.

The product should be returned undamaged, complete and, where possible, in its original packaging. The Customer bears the cost of returning the product unless otherwise agreed.

3. Refunds

Once the returned shipment has been received and successfully inspected, we will refund all payments received from the Customer, including the cost of delivery, with the exception of any additional costs resulting from the Customer choosing a delivery method other than the least expensive standard delivery method offered by the Store.

The refund will be made within 14 calendar days from the date on which we receive the Customer's statement of withdrawal, using the same payment method originally used by the Customer. In the case of cash on delivery, the refund method will be agreed individually.

4. Product Exchanges

It is possible to exchange a product for a different model after contacting our customer service team in advance. In such a case, the Customer bears the cost of returning the original product, while the Store covers the cost of shipping the replacement product.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• products made to the Customer's individual specifications or otherwise personalised,
• goods supplied in sealed packaging which, after opening, cannot be returned for health protection or hygiene reasons,
• products that are liable to deteriorate rapidly or have a short shelf life.

6. Contact Regarding Complaints and Returns

If you have any questions or wish to initiate a complaint procedure, please contact us at:

Email: biuro@aromaflav.com

7. Seller Details for Withdrawal and Returns

Tijara Essence s.r.o.
Company ID / VAT ID: CZ23592087
Soukenická 877/9, Moravská Ostrava
702 00 Ostrava, Czech Republic